Viale Fontane - Marciano
Massa Lubrense (NA), Italia
info@villaemanuele.it
40.59017°, 14.32472°
///estinta.impasti.sfamare
PRIVACY POLICY
Privacy Policy
Last updated: 26 July 2026
Villa Emanuele ("we", "our", "us") respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website https://www.villaemanuele.it, submit booking enquiries, contact us, or use our services.
This Policy complies with:
Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR)
Italian Legislative Decree 196/2003 as amended
Applicable Italian privacy legislation
1. Data Controller
Villa Emanuele Luxury Retreat
Viale Fontane, Marciano
80061 Massa Lubrense (NA)
Italy
Email: info@villaemanuele.it
Website: https://www.villaemanuele.it
2. Personal Data We Collect
Depending on how you interact with us, we may collect:
Contact Information
Name
Surname
Email address
Telephone number
Country of residence
Booking Information
Check-in and check-out dates
Number of guests
Special requests
Reservation details
Communications relating to your stay
Payment Information
Where applicable, payments are processed through secure third-party payment providers.
We do not store complete credit card information on our servers.
Website Usage Data
When you browse our website, we may automatically collect:
IP address
Browser type
Device information
Operating system
Pages visited
Date and time of visit
Referring website
Cookies and similar technologies
3. How We Collect Data
We collect information when you:
submit a contact form
request availability
make a reservation
contact us by email
contact us through WhatsApp
subscribe to newsletters (if available)
browse our website
interact with our social media pages
4. Legal Basis for Processing
We process your personal data under Article 6 GDPR based on:
Performance of a Contract
To:
manage reservations
confirm bookings
communicate regarding your stay
Legitimate Interest
To:
improve our services
maintain website security
prevent fraud
respond to enquiries
Legal Obligation
To comply with:
tax laws
accounting regulations
public authority requirements
tourism registration obligations
Consent
Where required, for example:
marketing communications
optional cookies
newsletter subscriptions
You may withdraw consent at any time.
5. Purposes of Processing
Your data may be used to:
process reservation requests
manage bookings
provide customer assistance
communicate before, during and after your stay
comply with legal obligations
improve website performance
analyse website traffic
prevent fraud
protect our legal rights
send promotional communications where consent has been provided
6. Cookies
Our website uses cookies and similar technologies.
Cookies may include:
Essential Cookies
Necessary for website operation.
Analytics Cookies
Used to understand website performance.
Examples include:
Google Analytics (if enabled)
Marketing Cookies
Used only where consent has been provided.
A separate Cookie Policy should explain each cookie in detail.
7. Sharing Your Data
We never sell your personal data.
We may share information with trusted service providers such as:
booking management systems
payment processors
website hosting providers
email providers
IT support providers
accountants
legal advisers
government authorities where legally required
All processors are contractually required to comply with GDPR.
8. International Data Transfers
Where personal data is transferred outside the European Economic Area (EEA), appropriate safeguards are implemented, including:
European Commission Adequacy Decisions
Standard Contractual Clauses (SCCs)
equivalent legal mechanisms
9. Data Retention
We retain personal data only for as long as necessary.
Typical retention periods include:
Booking information:
10 years (accounting/legal obligations)
Customer enquiries:
24 months
Marketing consent:
until withdrawn
Analytics data:
according to the relevant service settings
10. Security
We implement appropriate technical and organisational measures including:
SSL encryption
secure hosting
access controls
password protection
software updates
regular security monitoring
While we strive to protect your data, no internet transmission can be guaranteed to be completely secure.
11. Your GDPR Rights
You have the right to:
access your personal data
rectify inaccurate information
erase your data ("Right to be Forgotten")
restrict processing
object to processing
data portability
withdraw consent
lodge a complaint with the Italian Data Protection Authority
Italian Supervisory Authority:
Garante per la Protezione dei Dati Personali
Website:
12. Third-Party Services
Our website may contain links or integrations with third-party services including:
Google Maps
Booking platforms
Payment providers
These services have their own privacy policies.
We encourage you to review them before providing personal information.
13. Children's Privacy
Our services are not directed to children under 16 years of age.
We do not knowingly collect personal data from minors without parental consent.
14. Marketing Communications
Where you have expressly consented, we may send:
promotional offers
seasonal packages
exclusive experiences
news about Villa Emanuele
You may unsubscribe at any time using the unsubscribe link or by contacting us.
15. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will always be available on this website together with the revision date.
16. Contact Us
If you have any questions regarding this Privacy Policy or wish to exercise your GDPR rights, please contact:
Villa Emanuele Luxury Retreat
Viale Fontane, Marciano
80061 Massa Lubrense (NA), Italy
Email:
info@villaemanuele.it
Website:
https://www.villaemanuele.it (Villa Emanuele 1960 Luxury Retreat)